Refund policy

Refund, Cancellation and Modification Policy

Cancellations and modifications are accepted free of charge up to 24 hours before the scheduled delivery time, excluding any non-refundable bank processing fees.

Any cancellation or modification requested less than 24 hours before the scheduled delivery time may not be accepted and may be non-refundable. This includes, but is not limited to, last-minute cancellations, incorrect delivery information, refusal of delivery, or a customer being unavailable at the agreed delivery time.

When a booking is confirmed, the selected equipment is reserved for the customer and may no longer be available to other customers. For this reason, late cancellations may result in the full rental amount being retained.

If our delivery team is already on the way, has arrived at the delivery address, or has attempted delivery, the booking will be considered started and no refund will be due for a cancellation requested at that stage.

If the customer is not present at the agreed delivery time, does not answer our calls or messages, or provides incorrect or incomplete delivery information, we may treat the booking as a late cancellation. In this case, the booking may be non-refundable.

Modifications to the delivery time, delivery address, rental dates, or equipment type are subject to availability. We will always do our best to accommodate changes, but requests made less than 24 hours before delivery cannot be guaranteed.

For bookings made less than 24 hours before delivery, the customer expressly requests immediate preparation and execution of the service. Such bookings are considered urgent bookings and may be non-refundable once confirmed.

For bookings made within 14 days of the scheduled delivery date, the customer expressly requests that the service starts before the end of the statutory withdrawal period. Once the service has started, including preparation, dispatch, delivery attempt, or delivery of the equipment, the customer may be charged for the service already provided. Once the rental service has been fully performed, the customer acknowledges that they may no longer have a right of withdrawal.

If we are unable to provide the booked equipment or an equivalent replacement, the customer will receive a full refund.

If the equipment delivered is defective and we are unable to repair or replace it within a reasonable time, the customer may be entitled to a partial or full refund depending on the situation.

Refunds, when approved, will be processed using the original payment method where possible. Processing times may vary depending on the payment provider or bank.

By completing a booking, the customer confirms that they have read, understood, and accepted this Refund, Cancellation and Modification Policy.