Rental conditions

A booking is made by selecting a mobility scooter, rental dates, delivery time, return time, quantity and delivery information through the website.

The booking is processed after secure payment. Delivery and pickup are organized according to the information provided by the customer, selected time slots, access conditions and operational availability.

The rental period starts on the selected start date and ends on the selected return date. The total rental price is calculated according to the selected scooter, rental duration and number of scooters.

Any extension must be requested as early as possible and is subject to availability. Additional rental fees may apply.

Payment is made online through secure checkout or by another payment method agreed in advance.

The order is confirmed only after payment has been received or validated. Prices displayed on the website are subject to the selected rental duration and product availability.

Delivery and pickup may be arranged at hotels, apartments, residences and selected locations in Paris and surrounding areas according to availability, access conditions and logistics.

The customer must provide accurate delivery information, including full address, hotel name if applicable, access code, floor, elevator information, room number if known and phone or WhatsApp contact.

If delivery or pickup cannot be completed because of incorrect information, lack of access or customer absence, additional fees may apply.

This service is a local mobility scooter rental service. The scooter is not shipped as a parcel by a carrier. Delivery and pickup are organized directly by our team or authorized service partners.

The customer is responsible for the scooter during the rental period. The scooter must be used carefully, stored securely and returned in the same general condition as delivered, except for normal use.

The customer must not lend, resell, modify, dismantle or transfer the scooter to another person without prior agreement.

Battery range depends on the scooter model, user weight, route, terrain, weather and usage conditions.

For multi-day rentals, the customer must charge the scooter regularly, preferably overnight, using the charger provided. The scooter should not be left fully discharged for an extended period.

The scooter must be used in a careful and reasonable manner, according to the instructions provided and the conditions of the location where it is used.

The customer is responsible for checking whether the scooter is suitable for their personal needs, route and environment. If unsure, the customer should contact us before booking.

In case of damage, loss, theft, missing charger, missing keys, missing accessories or abnormal condition on return, the customer may be charged according to the repair, replacement or recovery costs.

Any issue must be reported as soon as possible by phone, WhatsApp or email, with photos or videos when useful.

A security deposit may be required before or during the rental process. The deposit may be used in case of damage, loss, theft, non-return, missing accessories, late return or additional fees under the rental conditions.

The deposit conditions may depend on the booking, scooter model, rental duration and payment method used.

The scooter must be available for pickup at the agreed return time and location. If the scooter is not available, if the customer is absent or if access is not possible, additional rental or recovery fees may apply.

Any change in pickup time or location must be requested as early as possible and remains subject to availability and logistics.

If the customer needs to cancel or change a booking, they should contact us as early as possible.

Cancellation, refund or modification conditions may depend on the timing of the request, rental duration, scooter availability and logistics already organized.

If the customer has a question or issue during the rental, they should contact us by WhatsApp, phone or email with their name, rental dates, current location and a clear description of the situation.

Assistance is provided according to the situation, location, schedule and operational availability.

Scooter models and quantities are subject to availability. If a selected model becomes unavailable, we may contact the customer to propose an alternative solution where possible.

For questions about booking, delivery, pickup, scooter use or rental conditions, please contact Rent Mobility Scooter Paris by Azur PMR Paris.

Email: yaelreix@azurpmr.com
WhatsApp: Contact us on WhatsApp