Frequently asked questions

Select your delivery area, rental dates, delivery time, return time and number of scooters. Then choose a mobility scooter, review your booking details and continue to secure payment.

Yes. Multi-day rentals are available. The price is calculated according to the selected rental duration and the scooter model.

Yes. Before payment, you can review and modify the start date, end date, delivery time, return time and number of scooters on the booking summary page.

Your order is processed after payment. Delivery and pickup are organized according to the details provided, the selected schedule and operational availability.

Yes, hotel delivery may be possible according to the hotel location, reception access, selected time slot and availability. Please provide the hotel name and full address during booking.

Yes. Apartment or residence delivery may be possible according to access conditions. Please provide the full address, door code if needed, floor, elevator information and any useful delivery instructions.

You can choose your preferred delivery and return time during the booking process. These times are used to organize the service according to schedule and availability.

Delivery may be possible in selected Île-de-France areas, Disneyland Paris, Charles de Gaulle Airport and Orly Airport, according to availability and logistics. Final delivery details are confirmed before or after booking if additional information is required.

Please provide your hotel name or full delivery address, room number if known, access code, floor, elevator information, reception instructions and a phone or WhatsApp contact.

The rental price is calculated according to the scooter model, rental duration and number of scooters selected. The total price is displayed before payment.

Yes. Online payment is processed through Shopify checkout, using secure payment methods available on the website.

A security deposit may be required according to the rental conditions. It may be used in case of damage, loss, non-return or other issues covered by the rental terms.

Cancellation conditions depend on the timing of the cancellation and the rental details. Please contact us as early as possible if you need to modify or cancel a booking.

Battery range depends on the scooter model, user weight, route, terrain and usage conditions. For multi-day rentals, we recommend charging the scooter regularly, especially overnight.

The scooter can be used during the rental period, but battery life depends on use conditions. Plan charging breaks when needed and avoid letting the battery run completely empty.

Contact us by phone, WhatsApp or email. We will assist you according to the situation, location and availability.

You can select the scooter model available on the website. If you are unsure which model is best for your stay, contact us before booking.